❓ Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured under strict quality standards and carry necessary international certifications for medical devices.
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders initially. We can offer free samples, but freight costs are covered by the client.
Can I buy products not shown but similar to your catalogue?
Of course, just send us pictures or samples. Please note that custom or non-standard items may require a longer lead time for delivery.
Do you have stock for listed products, or they are newly produced?
Generally, we maintain stock for every listed product, produced monthly. Stock status depends on current sales; please contact our team for accurate inventory updates.
What are your terms of payment?
For payments ≤800USD, 100% in advance. For >800USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.