Frequently Asked Questions
What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on the destination and weight.
Do you hold international quality certifications?
Yes, we maintain rigorous quality standards and possess approvals including ISO9001, ISO 13485, and CE to ensure product safety and reliability.
What is the Minimum Order Quantity (MOQ)?
We generally expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders initially to test products in your market.
Can I request samples before placing a bulk order?
We can offer free samples for quality testing; however, the customer is responsible for covering the cost of freight.
Do you provide products not shown in the current catalogue?
Yes, if you require similar products, please send us pictures or samples. We can source or produce them, though delivery may take slightly longer.
What are your payment terms and methods?
For orders <=800USD, 100% in advance. For orders >800USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Ease Medical Apparatus And Instruments
