Q1: Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges depend on the volume and destination.
Q2: Do you have ISO9001, ISO 13485, or CE approvals?
Yes, our manufacturing processes and products are compliant with international quality standards including ISO and CE certifications to ensure safety and reliability.
Q3: What is the minimum order that we can place? Do you provide free samples?
We typically expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders to test market suitability. We can offer free samples, though the cost of freight is covered by the customer.
Q4: Can I buy products not shown in the catalogue but similar?
Of course. Please send us pictures or samples of the items you require. Note that custom or non-catalogue items may require a longer lead time for delivery.
Q5: What are your terms of payment and stock availability?
Generally, we maintain stock for most listed products. For payments under $800, we require 100% in advance. Over $800, we accept 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: How is the product quality guaranteed during shipping?
Our products, such as the titanium plates, are provided in aseptic packaging to maintain sterility and are secured in shock-resistant outer packaging to ensure they arrive in perfect condition.
Ease Medical Apparatus And Instruments
