Q1 What are the shipping modes and associated charges?
Normally, we send products through professional couriers like DHL, FEDEX, UPS, TNT, etc., or via post upon specific request from clients. Shipping charges depend on the weight and destination.
Q2 Does the product range comply with international quality standards?
Yes, our manufacturing processes and products are designed to meet rigorous standards, including ISO9001, ISO 13485, and CE approvals, ensuring safety and reliability for orthopedic use.
Q3 What is the minimum order quantity (MOQ) and sample policy?
We generally expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders to test the market. We can offer free samples, although the freight cost is the responsibility of the customer.
Q4 Can I purchase products that are similar but not shown in the catalog?
Certainly. If you provide pictures or samples of the required items, we can accommodate similar product requests. Please note that custom or non-catalog items may require a slightly longer delivery time.
Q5 Are the listed products currently in stock?
Generally, we maintain stock for listed products as they are produced on a monthly basis. However, stock levels fluctuate based on sales conditions. We recommend contacting our team for the most accurate inventory information.
Q6 What are your standard payment terms?
For orders less than 800 USD, 100% advance payment is required. For orders above 800 USD, we require a 30% T/T advance, with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Ease Medical Apparatus And Instruments
