Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, we maintain international quality standards. We handle shipments via professional couriers to ensure safety and compliance.
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand customers may need smaller sample orders initially to test the market. We can offer free samples, but the cost of freight is not included.
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note this may take a little longer for delivery.
Do you have stock for listed products, or they are newly produced?
Generally, we have stock for listed products which are produced monthly. However, it depends on sales conditions. We recommend asking for accurate inventory information before ordering.
What are your terms of payment?
For payments ≤ 800 USD, 100% in advance. For payments > 800 USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.